Legal information

General terms
and conditions of sale.

The rules that apply to every Genti delle Alture supply to food-service and food-retail professionals: orders, deliveries, payments and support.

Last updated · October 2026Valid for customers in Switzerland

Scope

These terms govern all supplies made by M.P. Trade AG (hereinafter “Genti delle Alture”) to professional customers through its sites in Au (ZH) and Ecublens (VD).
Any different arrangements are valid only if agreed in writing with Genti delle Alture.

Zurich site

M.P. Trade AG
Steinacherstrasse 105
8804 Au

Vaud site

M.P. Trade AG
Chemin de Verney 2
1024 Ecublens

Orders can be sent by email to the address of the relevant site (see below) or through your area agent.
The order office is available for orders and information:
- Monday to Thursday, 8:00 to 17:00
- Friday, 8:00 to 16:00
Orders received outside office hours are processed on the next working day.

Orders – Zurich site

Orders – Vaud site

All prices are in Swiss francs (CHF) excluding VAT, unless otherwise stated.
List prices may change at any time; the price in force on the date of order confirmation applies.

Payment for supplies must be made according to the methods and terms set out below:
- direct invoice, with cash payment on delivery of the goods;
- immediate invoice, with payment by bank transfer;
- issue of a delivery note, with subsequent invoicing on the 15th or 30th of the relevant month.
Any payment methods and/or terms other than those set out above must be agreed in writing between the Parties. In such cases, deferred payment terms of up to a maximum of 60 days from the invoice issue date may be granted, in compliance with applicable law.
Deductions not agreed in advance will be recharged. In the event of late payment, default interest and reminder fees may be charged; Genti delle Alture also reserves the right to suspend further deliveries until payment is made in full.

Deliveries are made according to the weekly schedule for each cantonal zone, using our own temperature-controlled vehicles.
Extraordinary, off-schedule or urgent deliveries must be agreed with the order office.

Goods must be checked on delivery. Any complaints about quantity, damage or quality defects must be reported no later than 24/36 hours after receipt of the goods.
Complaints must be submitted in writing, with photographs, the product's batch and expiry date, and the delivery note or invoice number.

Fresh products must be stored according to the label instructions, normally at a temperature between 0 and 4 °C.
Genti delle Alture is not liable for damage, loss of quality or indirect damage resulting from improper handling or storage after delivery.

Personal data required to conclude and perform the contract are processed in accordance with Swiss data protection law.
For credit checks or debt collection, data may be disclosed to authorities or to companies engaged for such purposes.

By placing an order, the customer confirms having read and accepted these general terms and conditions of sale and delivery.

For any questions, write to [email protected] or visit the Contact.